ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT NEW PRACTICE MATERIALS, ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT RELIABLE EXAM TOPICS

ITIL-4-Specialist-Create-Deliver-and-Support New Practice Materials, ITIL-4-Specialist-Create-Deliver-and-Support Reliable Exam Topics

ITIL-4-Specialist-Create-Deliver-and-Support New Practice Materials, ITIL-4-Specialist-Create-Deliver-and-Support Reliable Exam Topics

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Tags: ITIL-4-Specialist-Create-Deliver-and-Support New Practice Materials, ITIL-4-Specialist-Create-Deliver-and-Support Reliable Exam Topics, ITIL-4-Specialist-Create-Deliver-and-Support Exam Dumps.zip, Exam ITIL-4-Specialist-Create-Deliver-and-Support Book, Real ITIL-4-Specialist-Create-Deliver-and-Support Questions

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.| :
Topic 2
  • Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.
Topic 3
  • Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.
Topic 4
  • ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
Topic 5
  • Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.
Topic 6
  • Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
Topic 7
  • Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.
Topic 8
  • Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q13-Q18):

NEW QUESTION # 13
An organization uses value streams to help them deliver consistent services, and they use 'service integration and management' to manage many different suppliers.
How does 'service integration and management' work with the organization's value streams?

  • A. 'Service integration and management' creates a separate value stream for each supplier
  • B. 'Service integration and management' manages multiple suppliers in a single value stream
  • C. Service integration and management' is independent of the organization's value streams
  • D. Service integration and management' cannot be used in an organization that uses value streams

Answer: B

Explanation:
'Service integration and management' works by coordinating and managing multiple suppliers within a single value stream, ensuring that all suppliers contribute effectively to the delivery of consistent services aligned with the organization's value creation efforts.


NEW QUESTION # 14
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?

  • A. Recruit additional operations staff
  • B. Renegotiate service level targets
  • C. Improve operations team training
  • D. Improve filtering of operations data

Answer: D

Explanation:
Improving the filtering of operations data reduces the noise from irrelevant events, allowing the operations team to focus on critical events and prevent breaches of service level targets.


NEW QUESTION # 15
What approach can ensure testing happens earlier in the development lifecycle?

  • A. Robotic process automation
  • B. Managing work as tickets
  • C. Shift-left
  • D. Service integration and management

Answer: C

Explanation:
Shift-leftmoves testing activities earlier in the development lifecycle, helping to detect and fix defects sooner, improving quality and reducing rework.


NEW QUESTION # 16
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?

  • A. Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks
  • B. Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog
  • C. Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels
  • D. Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested

Answer: C

Explanation:
Increasing the priority of requeststhat have been waiting too long helpsprevent service level breachesand improves user satisfaction without undermining the triage approach for urgent tasks.


NEW QUESTION # 17
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

  • A. Offshoring
  • B. Onshoring
  • C. Nearshoring
  • D. Insourcing

Answer: C

Explanation:
Nearshoringinvolves sourcing services from a supplier in anearby countrywithsimilar working hours, facilitating easier communication and collaboration.


NEW QUESTION # 18
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